Processing your order

Your order will be scheduled in our production queue as soon as you place it.  Many of our smaller items are held in stock or can be made very quickly and are often shipped within 48 hours.  Fireplace & firepit tools, pizza oven tools and Jewellery Boxes are made to order and it may be up to a week before these are shipped.

If you've provided us with a due date, we will do our very best to make & supply your order within your timeframe.  In most cases we are able to meet deadlines, however we cannot guarantee all delivery dates if time is short. You can leave us a message in the Customer Note box.  In peak busy times, it's best to give us as much time as possible - if you have concerns about production time, please This email address is being protected from spambots. You need JavaScript enabled to view it. and we'll advise you of availability and estimated delivery date. 

You are welcome to call or send a message if you have queries.  Your order is important to us and we will do our very best to ship your order as quickly as possible.  Phone Us: You can call us 0409 522 469 if you have concerns during business hours : 8:00AM - 6:00PM (AWST)

If for any reason art2iron is unable to fill your requested order you will be notified as soon as possible via email and we will make a payment reversal if payment has been processed.

Delivery

We use Australia Post, and you will have the choice of selecting Parcel Post or Express Post Satchel options, which are individually coded and tracked. Once your order has been dispatched you will receive email notification from us with a tracking number you can check on www.auspost.com.au.

Cost

Australia Post charges for delivery based on parcel size.  If the weight of the package is up to 5kg, it is a flat rate to anywhere in Australia and cost is assessed on satchel size, either Small, Medium, Large or Extra Large.  If the size of the package is bulky and heavy (eg. fireside tools, some large jewellery boxes etc) the package will be assessed by Australia Post as a Large or Extra Large Parcel and we use Australia Post Parcel delivery, which charges by dimension, weight and postcode. The total weight of your order will be calculated at checkout, and the options for delivery will be displayed prior to completion of checkout.

The postage cost for Express Post are as follows:

  • Small satchel - $17.00
  • Medium satchel - $21.00
  • Large satchel - $25.00
  • Extra large satchel - $31.00
  • Medium boxed parcels - $46.00
  • Large boxed parcels - $60.00
  • Extra large boxed parcels - Courier Service only $75.00

The postage cost for Parcel Post are as follows:

  • Small satchel - $14.00
  • Medium satchel - $17.00
  • Large satchel - $21.00
  • Extra large satchel - $24.00
  • Medium boxed parcels - $26.00
  • Large boxed parcels - $38.00
  • Extra large boxed parcels - $46.00
  • Heavy boxed parcels - $56.00
  • Extra heavy boxed parcels - $68.00

IMPORTANT: we recommend you select Express Post, which goes by Air from Perth and in most instances delivery time will be about 3 days.  Parcel Post goes by Road and we are situated in the south west of Western Australia.  Parcel Post deliveries will not reach the East Coast of Australia in less than 10 business days (and can take longer) and we cannot be held responsible for delayed deliveries. Due to the unpredictable nature of road transport - and especially if you have a deadline or a due date - please select Express Post.  If you'd like to receive your order in quickest possible time -- and shave about 7 days off the delivery time -- please select Express Post at checkout. 

Please note Express Post overnight delivery is not available because we are not situated within the overnight delivery network, our postcode is 6280.  art2iron takes no responsibility for the loss of goods during shipping or delayed delivery -  once an item is scanned as received by Australia Post we have no influence over delivery.

International Orders

We use Australia Post Airmail for International Orders. Delivery is made within approximately 10 working days; however we cannot assume responsibilities for delays. art2iron will not be held responsible for any duties, tariffs or additional charges once the items have left Australia. Unfortunately in some cases, we are unable to track the items.  Some of our items are not available for International shipping, these will be identified as such in the product description.

If you are placing an international order, we will contact you via email on placement of your order to advise of any extra costs due to international shipping.

Contact This email address is being protected from spambots. You need JavaScript enabled to view it.

Testimonials

WHAT OUR CUSTOMERS SAY

Artist at Home

Roger Paine operates from his studio at home in Busselton.  He's happy to meet with clients interested in a custom-made project or design work.  Please give Roger a call - business hours 9:00am - 4:30pm Mon-Sat

   info@art2iron.com.au

   Roger & Wendy :: 0409 522 469

   

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