Processing your order
Orders received between Mondays to Friday before 2pm will be processed that day. For an item that is in stock, orders will be dispatched within 48 hours, unless your order is placed on a weekend or public holiday. If your item is not in stock and for all orders that are custom-made, we will contact you as soon as possible to advise of availability and estimated delivery date. If for any reason art2iron is unable to fill your requested order you will be notified as soon as possible via email and we will make a payment reversal if payment has been processed.
We use Australia Post, and you will have the choice of selecting Parcel Post or Express Post Satchel options, which are individually coded and tracked. Once your order has been dispatched you will receive notification from art2iron. This will give you a tracking number you can check on www.auspost.com.au . If the weight of the package is over 5kg, we use Australia Post Parcel delivery, which charges by size and weight. The total weight of your order will be calculated at checkout, and the options for delivery (based on your postcode) will be displayed prior to completion of checkout.
The postage cost for Parcel Post are as follows:
- up to 500g - $10.00
- 500g to 3kg - $15.00
- 3kg to 5kg - $20.00
- 5kg to 7kg - $50.00
- 7kg to 10kg - $75.00
The postage cost for Express Post are as follows:
- up to 500g - $15.00
- 500g to 3kg - $20.00
- 3kg to 5kg - $30.00
- Not available over 5kg.
IMPORTANT: we recommend you select Express Post, which goes by Air from Perth. Parcel Post goes by Road and we are situated in the south west of Western Australia. Parcel Post deliveries will not reach the East Coast of Australia in less than 10 business days (and can take longer) and we cannot be held responsible for delayed deliveries. Due to the unpredictable nature of road transport - and especially if you have a deadline or a due date - please select Express Post.
Delivery times for Australia Post can be calculated by clicking here and following the prompts. The despatch postcode is 6280. Please note Express Post overnight delivery is not available because we are not situated within the overnight delivery network. Australia Post takes one day for parcels to travel between the south west of WA to Perth. art2iron takes no responsibility for the loss of goods or delayed delivery - once an item is scanned as received by Australia Post we have no influence over delivery.
We use Australia Post Airmail for International Orders. Delivery is made within approximately 10 working days; however we cannot assume responsibilities for delays. art2iron will not be held responsible for any duties, tariffs or additional charges once the items have left Australia. Unfortunately in some cases, we are unable to track the items. Some of our items are not available for International shipping, these will be identified as such in the product description.
If you are placing an international order, we will contact you via email on placement of your order to advise of any extra costs due to international shipping.